When will the new services be implemented?
The services will be implemented in phases so that customers can get used to the new services and benefit from the network and connections. Most routes have been retained, with some segments of certain routes being combined into other routes to streamline and simplify travel patterns getting you where you need to go quicker and easier.
In September 2020, the local network will be relaunched, and customers will benefit from simpler schedules and more frequent service along key routes. Also, the commuter network will be relaunched as well and focus on connecting commuters with rail and other transit partners to speed up trips.
Also in September, we plan to launch a microtransit service alongside Routes 50, 51, and 52. The microtransit service will be phased in before removing Routes 50, 51, and 52 so that customers can get used to using the new services, such as calling or requesting trips, boarding vehicles, and connecting with other routes. We will also adjust the service based on your feedback and comments as you use the service. In January 2021, we plan to remove Routes 50, 51, and 52 and upgrade these services permanently with microtransit. We will continue to adjust schedules and improve bus performance to deliver reliable and useful services.
Will there be any service disruptions while these new services are being implemented?
In general, we don’t expect any service disruptions when we transition to the new network in September 2020. AVTA plans to provide information on the new services, and trip planning advice to customers to help make this transition easier.
However, as with any service change, there may be hiccups. We ask for your patience especially with bus operators. Service representatives will be at major bus stops during the week of the launch to help you navigate the changes. Please be alert and pay attention to the destination signs on buses and any information at your bus stop—if you’re unsure, ask your driver!
Will there be any other improvements, like upgraded bus shelters or more bus shelters?
Yes! We heard from many customers about the lack of shelters and benches and will be launching a program to install benches and shelters at stops with high passenger ridership.
In addition, we’re also planning on installing next-arrival information displays at key bus stops to let you know when you should be expecting your next bus.
The Mobility Forward Plan also outlines several strategies to help improve the walking and waiting environment, like expanding neighborhood cut-throughs for cul-de-sacs to minimize walking distance to bus stops.
Will fares increase as a result of these changes?
No. We are not planning any fare increases.
Also, because of our proposed changes to commuter service to shorten the travel time on commuter buses and leverage connections with LA Metro rail and other transit partners, we may reduce fares on commuter services.
What about Routes 94 (AV High School/Eastside High School), 97 (Highland High School), and 98 (Pete Knight High School)?
No changes are proposed except for better matching schedules with bell times.
What about Routes 747 (Rosamond/Edwards Air Force Base) and 748 (Mojave Air & Space Port)?
No changes are proposed for the short-term. However, despite enthusiasm from employers, employees and military personnel, ridership has not grown on these services. Given that buses scheduled for these services could be better used elsewhere, if ridership doesn’t grow, we propose to delete these fixed-route services. Other strategies that we could explore include vanpooling, on-request services, or ride-sharing.
And what about Route 790 (TRANSporter)?
No changes are proposed for the short-term. However, if funding becomes available, we propose adding two midday trips (one to Santa Clarita/Newhall from AV; one to AV from Santa Clarita/Newhall) to meet trains that currently are not served by the 790.
What is on-request service?
On-request service refers to a form of demand-responsive transport that offers flexible routes and on-demand scheduling using smaller vehicles. Customers can request a ride via a smartphone app or a phone call. On-request service works together with traditional fixed-route transit service to expand mobility options, fit supply to demand, and improve the rider experience. We’ll be rolling on on-request services at different stages for different purposes, such as for late evening service and in low-density communities like Lake Los Angeles and Pearblossom.
More details regarding AVTA’s on-request service will be coming soon, so be sure to check back often for updates!